General Questions & Data Protection
What is Exibine?
Exibine is a digital marketplace app that helps people easily find products and services such as houses, cars, jobs, services, and more all in one place.
Is Exibine free to download and use?
Yes. Exibine is free to download and browse. Charges only apply when users choose to promote or list items using paid packages.
How does Exibine protect my personal data?
Exibine follows strict data protection and privacy standards. We collect only necessary information and use secure systems to protect user data from unauthorized access.
Is Exibine compliant with Rwanda data protection laws?
Yes. Exibine is fully compliant with Rwanda’s data protection and privacy regulations and holds valid Data Protection & Privacy compliance certificates issued by the National Cyber Security Authority (NCSA) of Rwanda.
Do you share my data with third parties?
No. Exibine does not sell or share personal data with third parties without user consent, except where required by law.
Pricing & How Exibine Connects Customers
How much does it cost to list on Exibine?
Exibine offers affordable listing and promotion packages designed for individuals and businesses. Pricing details are clearly displayed inside the app.
Why should I pay to promote my listing?
Paid promotions increase visibility, reach more potential customers, and help your listing appear faster to interested users.
How does Exibine connect sellers with customers?
Exibine matches listings with users based on categories, location, and search preferences, making it easy for customers to find exactly what they need.
Can customers contact me directly?
Yes. Interested customers can contact you directly through the app using provided contact options.
Are prices negotiable on Exibine?
Yes. Exibine allows buyers and sellers to communicate directly, making negotiation easy and transparent.
Referral Code & Earnings
What is the Exibine referral program?
The referral program allows users to earn money by inviting friends to download and use the Exibine app using a unique referral code.
How do I get my referral code?
Once you create an Exibine account, your referral code is automatically generated and available in your profile.
When is a referral considered successful?
A referral is successful when a new user downloads the app, registers, and uses your referral code during sign-up.
How do I withdraw or use my referral earnings?
Referral earnings can be used for listings, promotions, or withdrawn once reach minimum of 10,000 points based on the available options in the app.
How much do I earn per referral?
You earn 300 RWF for every successful referral when a new user registers using your referral code.
Trust, Safety & Support
How do I know listings on Exibine are real?
Exibine encourages verified accounts and actively monitors listings to reduce fraud and misleading information.
What should I do if I see a suspicious listing?
You can report any suspicious or inappropriate listing directly within the app for quick review by our support team.
Does Exibine verify sellers?
Yes. Businesses and frequent sellers are encouraged to verify their accounts to increase trust and credibility.
How can I contact Exibine support?
You can reach Exibine support through the app, email, or official social media channels for assistance.
Is Exibine only available on mobile?
Yes. Exibine is primarily a mobile app. However, the website can be used to view promotions, updates, and general information.
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